REFUND AND RETURN POLICY
Thank you for shopping with Tesells.
As a newly launched business, we currently do not accept returns, exchanges, or refunds once an order has been placed and delivered.
We encourage you to carefully review the product description, images, size, color, and other details before placing your order.
However, if you receive:
- A damaged product,
- The wrong item, or
- A product with a manufacturing defect,
Please write to us at tesells.shop@gmail.com within 24 hours of delivery with your order number and clear photos. We will review your request and work towards a fair resolution.
Important: Please record a clear, uninterrupted video while opening your package. This video is mandatory for us to process any claims related to damaged, defective, missing, or incorrect items. Unfortunately, we will not be able to accept such claims without a valid unboxing video.
This helps us verify the issue and ensures a fair process for both our customers and our business.
As Tesells continues to grow, we may update this policy to better serve our customers. Any changes will be reflected on this page.
Thank you for your understanding and for supporting our small business.